Your IT department, available around the clock
GLC Group provides 24/7 remote IT support for small businesses with US-based technicians. We fix Windows and Mac problems, email and cloud setup, printers, viruses, backups and security, and you choose pay-per-fix or a monthly contract.
What we deliver.
Is this the right fit for you?
Small businesses that need an IT department but not an IT employee.
- Nobody owns IT, so problems wait until they are emergencies
- Backups exist in theory but nobody has tested a restore
- Staff lose hours to slow computers and printer problems
- You want one number to call for any tech problem
How it works.
Call or open a ticket
Phone us any time or submit a ticket from the client portal.
Secure remote session
A technician connects with your permission, usually within minutes.
Fix and explain
We solve the problem and tell you, in plain words, what happened and how to avoid it.
Prevent the next one
On a monthly plan, we monitor, patch and back up so fewer problems happen at all.
What we build it with.
- Windows
- macOS
- Microsoft 365
- Google Workspace
- Endpoint security
- Backup & recovery
- Network & Wi-Fi
- Printers & peripherals
Remote IT Support: common questions
Straight answers. If yours is not here, call (302) 503-0904.
Is your IT support really available 24/7?
Yes. Our US-based technicians take calls at any hour, every day of the year.
How does remote IT support work?
You call or open a ticket, then approve a secure remote connection. The technician sees your screen, fixes the problem and disconnects. Nothing stays installed without your permission.
Do I need a contract?
No. You can pay per fix, or choose a monthly plan with monitoring, maintenance and priority response. Either way works.
What can't be fixed remotely?
Physical hardware failures, such as a dead power supply or broken screen, need hands on the device. We diagnose remotely and tell you exactly what to replace.
Let's scope your project.
Tell us what you need. You get a written scope and a fixed price, usually within two business days.